Política de reembolso
Thank you for shopping with iTsChoCoBu.
We want you to feel confident when shopping with us. Please read our Return & Refund Policy carefully before making a purchase.
15-Day Return Policy
We understand that sometimes a purchase may not meet your expectations.
Eligible items may be returned when a return request is made within 15 days of delivery.
To be eligible for a return, your item must be:
- New and unused
- Unworn
- Unwashed
- Unaltered
- In the same condition in which you received it
- In its original packaging when applicable
- With all original tags attached when applicable
Returns that do not meet these conditions may not be accepted.
All returns require approval from iTsChoCoBu before the item is sent back.
Standard Return Process
To start a return, contact iTsChoCoBu Customer Support within 15 days of delivery.
Email: support@itschocobu.com
When contacting us, please use a subject line such as:
Return Request – Order #XXXXX
Please provide the following information:
- Your order number
- Item name or SKU, if available
- Reason for the return
- A clear photo of the item when applicable
Our team will review your request and typically respond within 1–2 business days. Response times may be slightly longer during weekends, holidays, or high-volume periods.
Once your request has been reviewed and approved, we will provide you with the appropriate return instructions and return address.
Please do not send a return to us before receiving authorization and return instructions.
Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect due to an error on our part, the customer is responsible for applicable return shipping costs.
Original shipping charges are non-refundable, except when required by law or when the return is the result of an error on our part.
We recommend using a shipping method that provides tracking when returning an item.
Please keep your return tracking information until your return and refund have been completed.
Return Inspection & Processing
After your approved return is received, please allow approximately 7–10 business days for us to inspect and process it.
Processing may take slightly longer when a return contains multiple items or during high-volume periods.
We will notify you after your return has been inspected and let you know whether your refund has been approved.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible so we can evaluate the issue and help make it right.
Email us at support@itschocobu.com and include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging when relevant
Depending on the situation, we may request additional information to help us review your claim.
If we determine that the product arrived damaged, defective, or incorrect due to an error on our part, we will provide the appropriate resolution.
Personalized, Customized & Made-to-Order Products
Certain products cannot normally be returned because they are created specifically for the customer.
This includes personalized, customized, special-order, and made-to-order products.
These products are generally Final Sale and cannot be returned or exchanged because of a change of mind, preference, or personalization selection.
However, if a personalized, customized, or made-to-order product arrives damaged, defective, or materially different from what you ordered, please contact us so we can review the issue.
Final Sale Items
Products clearly identified as Final Sale at the time of purchase are not eligible for standard returns or exchanges.
This does not prevent you from contacting us if an item arrives damaged, defective, or incorrect.
Gift Cards & E-Gift Cards
iTsChoCoBu Gift Cards and E-Gift Cards are non-returnable and non-refundable, except where otherwise required by applicable law.
Exchanges
We do not guarantee direct exchanges.
If you would like another size, style, design, color, or product, please contact us.
Depending on the situation, you may need to return the eligible original item according to this policy and place a new order for the replacement item.
Personalized, customized, made-to-order, and Final Sale items remain subject to the restrictions described in this policy.
Refunds
Once we have received and inspected your approved return, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please remember that your bank, credit-card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we confirmed that your refund was approved and you still have not received it, please contact us at support@itschocobu.com.
Order Cancellations & Changes
If you need to cancel or modify an order, please contact us as soon as possible.
We will make every reasonable effort to accommodate your request, but we cannot guarantee that an order can be canceled or modified after it has entered processing, production, or shipping.
Personalized, customized, special-order, or made-to-order products may not be eligible for cancellation once production has started.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information during checkout.
If you notice an error in your shipping address, contact us as soon as possible.
We will make every reasonable effort to correct the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been shipped.
For additional information regarding shipping and delivery, please review our Shipping Policy.
Questions About Returns or Refunds
We're happy to help with questions about returns, refunds, damaged items, incorrect products, or your order.
iTsChoCoBu Customer Support
Email: support@itschocobu.com
Website: itschocobu.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Typical Response Time: Within 1–2 business days
You can also reach us through the Contact Us form on our website.
Thank you for shopping with iTsChoCoBu and supporting our small business.