Shipping Guidelines

Shipping Policy

Thank you for shopping with iTsChoCoBu!  We are a small business, and every order is prepared with care. Please review our shipping information below before placing your order.

Order Processing

Ready-to-ship items are typically processed and shipped within 3–10 business days.

Made-to-order, personalized, and customized products may require up to 2 weeks before shipment.

Business days do not include weekends or holidays. Processing times may occasionally be longer during holidays, high-volume sales, special promotions, or other busy periods. 

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Shipping Rates

Shipping costs are calculated and displayed at checkout before you complete your purchase. Shipping rates may vary depending on your order, destination, and available shipping service.

You will have an opportunity to review the applicable shipping charges before completing payment.

Estimated Delivery Times

Delivery time is separate from processing time and begins after your order has been shipped.

Delivery times vary depending on the shipping destination and carrier. Please keep in mind that carrier delays, weather conditions, holidays, customs processing, and other circumstances outside our control may affect estimated delivery dates.

We cannot guarantee an exact delivery date once a package has been transferred to the shipping carrier.

Tracking Your Order

When tracking is available, tracking information will be sent to the email address provided during checkout after your order has shipped.

Please check your spam or junk folder if you do not see your shipping confirmation email.

Tracking information may take some time to update after the shipping carrier receives your package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please double-check your name, street address, apartment or unit number, city, state, ZIP/postal code, and other applicable information before submitting your order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make every reasonable effort to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has already shipped.

If an order is returned to us because an incorrect or incomplete address was provided, please contact us so we can determine the appropriate next steps. Additional shipping charges may apply if the order needs to be shipped again.

International Shipping

International shipping may be available to eligible destinations. Available shipping methods, rates, and availability will be displayed during checkout.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these additional charges are the responsibility of the customer and are not included in the product or shipping price charged by iTsChoCoBu.

International delivery may also take longer because of customs processing or carrier delays.

Lost, Delayed, or Damaged Packages

If your package appears to be delayed, lost, or arrives damaged, please contact us so we can help you review the situation and determine the appropriate next steps.

Depending on the circumstances, we may need to work with the shipping carrier or request additional information from you to investigate the shipment.

For damaged packages, please keep the original packaging and take photographs of the package and damaged item, as these may be needed for a carrier claim or review.

Shipping Insurance

Shipping insurance availability may depend on the shipping method and carrier selected for your order.

If you would like information about additional shipping insurance before placing your order, please contact us through our Contact Us page.

Additional charges may apply for optional insurance coverage.

Delays

While we do our best to process and ship orders within the timeframes stated above, unexpected delays can occasionally occur.

iTsChoCoBu is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, carrier disruptions, customs processing, natural disasters, incorrect delivery information, or other transportation interruptions.

However, if you experience a problem with your shipment, please contact us and we will do our best to assist you.

Questions About Your Shipment

If you have questions about your order, shipping, tracking, or delivery, please contact iTsChoCoBu Customer Support.

Email: support@itschocobu.com
Website: itschocobu.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Typical Response Time: Within 1–2 business days

You may also contact us through the Contact Us form available on our website.

Thank you for supporting iTsChoCoBu. We appreciate every order and will do our best to make your shopping experience smooth and enjoyable.